# Commission Regulation (EU) No 965/2012 of 5 October 2012 laying down technical requirements and administrative procedures related to air operations pursuant to Regulation (EC) No 216/2008 of the European Parliament and of the Council, Division (a): The operator shall establish, implement and maintain a management system that includes:

Extent: E+W+S+N.I.

(1)clearly defined lines of responsibility and accountability throughout the operator, including a direct safety accountability of the accountable manager;
(2)a description of the overall philosophies and principles of the operator with regard to safety, referred to as the safety policy;
(3)the identification of aviation safety hazards entailed by the activities of the operator, their evaluation and the management of associated risks, including taking actions to mitigate the risk and verify their effectiveness;
(4)maintaining personnel trained and competent to perform their tasks;
(5)documentation of all management system key processes, including a process for making personnel aware of their responsibilities and the procedure for amending this documentation;
(6)a function to monitor compliance of the operator with the relevant requirements. Compliance monitoring shall include a feedback system of findings to the accountable manager to ensure effective implementation of corrective actions as necessary; and
(7)any additional requirements that are prescribed in the relevant Subparts of this Annex or other applicable Annexes.

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Source: https://www.legislation.gov.uk/eur/2012/965/annex/III/division/subpart+gen/division/section+2/division/orogen200/division/a (the official version)
Page: https://openlegislation.uk/eu-regulation-2012-965/annex-III/division-subpart+gen/division-section+2/division-orogen200/division-a
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.