Division 11.2.4 Specific training for persons directly supervising persons implementing security controls (supervisors)

Specific training of supervisors shall, in addition to the competencies of the persons to be supervised, result in all of the following competencies:

1. (a)

   knowledge of the relevant legal requirements and how they should be met;

2. (b)

   knowledge of supervisory tasks;

3. (c)

   knowledge of internal quality control;

4. (d)

   ability to respond appropriately to the detection of prohibited articles;

5. (e)

   knowledge of emergency response procedures;

6. (f)

   ability to provide mentoring and on-the-job training and to motivate other.

In addition, where the designated tasks of the person concerned so require, that training shall also result in all of the following competences:

1. (g)

   knowledge of conflict management;

2. (h)

   knowledge of the capabilities and limitations of security equipment or screening methods used.