# Commission Delegated Regulation (EU) 2016/1437 of 19 May 2016 supplementing Directive 2004/109/EC of the European Parliament and of the Council with regard to regulatory technical standards on access to regulated information at Union level (Text with EEA relevance), Article 5: OAM communication technologies, support and maintenance

Extent: E+W+S+N.I.

1. Each OAM shall ensure at least 95 % availability per month of its connection with the EEAP.
2. Each OAM shall provide service support to the EEAP during its working hours in order to maintain its connections to the EEAP, and in order to enable incident escalation. Those support services shall be provided in a language customary for electronic communications .

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Source: https://www.legislation.gov.uk/eur/2016/1437/article/5 (the official version)
Page: https://openlegislation.uk/eu-regulation-2016-1437/article-5
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.