Division (b) Use of the internet and other electronic networks by enterprisesF1

for enterprises using computers:

• internet access;

for enterprises with internet access:

• persons employed or percentage of the total number of persons employed who use computers with access to the internet for business purposes;

• (optional) use of voice or video call applications over the internet for business purposes;

• internet connection: any type of fixed connection;

• internet connection: provision of portable devices that allow a mobile connection using mobile telephone networks, for business purposes;

• (optional) having a website;

• use of social networks, not solely used for paid adverts;

• use of the enterprise's blogs or microblogs, not solely used for paid adverts;

• use of multimedia content sharing websites, not solely used for paid adverts;

• use of wiki based knowledge sharing tools, not solely used for paid adverts;

for enterprises having any type of fixed connection to the internet:

• maximum contracted download speed of the fastest fixed internet connection in Mbit/s in the ranges: [0,< 2], [2,< 10], [10,< 30], [30,< 100], [> = 100];

for enterprises that provide their persons employed with portable devices that allow a mobile internet connection using mobile telephone networks, for business purposes:

• persons employed or percentage of the total number of persons employed using a portable device provided by the enterprise which allows internet connection via mobile telephone networks, for business purposes;

for enterprises having a website, information about the provision of the following facilities:

• (optional) description of goods or services, price lists;

• (optional) online ordering, reservation or booking;

• (optional) possibility for visitors to customise or design online goods or services;

• (optional) tracking or status of placed orders;

• (optional) personalised content on the website for regular/recurrent visitors;

• (optional) links or references to the enterprise's social media profiles;

• (optional) use of information about visitors' behaviour on enterprise's website such as clicks, items viewed, for example for advertising or improving customer satisfaction;

for enterprises using social media (not solely for paid adverts) referring specifically to social networks, the enterprise's blogs or microblogs, multimedia content-sharing websites or wiki-based knowledge-sharing tools:

• use of social media to develop the enterprise's image or market products such as advertising or launching products;

• use of social media to obtain or respond to customer opinions, reviews or questions;

• use of social media to involve customers in development or innovation of goods or services;

• use of social media to collaborate with business partners (such as suppliers) or other organisations (such as public authorities or non-governmental organisations);

• use of social media to recruit employees;

• use of social media to exchange views, opinions or knowledge within the enterprise.