Division (c) ICT security and trustF1

for households without access to the internet at home, reason for not having such access:

• privacy or security concerns;

for individuals who have used the internet in the last 12 months:

• security related problems experienced through using the internet for private purposes in the last 12 months: fraudulent credit or debit card use;

• security related problems experienced through using the internet for private purposes in the last 12 months: loss of documents, pictures or other data due to a virus or other infection (such as worm or Trojan horse);

• security related problems experienced through using the internet for private purposes in the last 12 months: misuse of personal information available on the internet resulting in, for example, discrimination, harassment, bullying;

• security related problems experienced through using the internet for private purposes in the last 12 months: own social network or email account being hacked and content being posted or sent without ones knowledge;

• security related problems experienced through using the internet for private purposes in the last 12 months: online identity theft (somebody stealing respondent's personal data and impersonating him/her, such as shopping under respondent's name);

• security related problems experienced through using the internet for private purposes in the last 12 months: receiving fraudulent messages (‘phishing’);

• security related problems experienced through using the internet for private purposes in the last 12 months: getting redirected to fake websites asking for personal information (‘pharming’);

• (optional) security related problems experienced through using the internet for private purposes in the last 12 months: children accessing inappropriate websites;

• security concerns as a limitation or barrier to ordering or buying goods or services for private purposes via the internet in the last 12 months;

• security concerns as a limitation or barrier to internet banking for private purposes via the internet in the last 12 months;

• security concerns as a limitation or barrier to providing personal information to social or professional networking services for private purposes via the internet in the last 12 months;

• security concerns as a limitation or barrier to communicating with public services or administrations for private purposes via the internet in the last 12 months;

• security concerns as a limitation or barrier to downloading software or apps, music, video files, games or other data files for private purposes via the internet in the last 12 months;

• security concerns as a limitation or barrier to using the internet via public WiFi for private purposes via the internet in the last 12 months;

• (optional) security concerns as a limitation or barrier to other activities for private purposes via the internet in the last 12 months;

• creation of backup copies of the own files (such as documents, pictures) on any external storage device or to internet storage space (cloud services) for private purposes: backup files created automatically or manually; backup files not created; respondent does not know;

for individuals who have used the internet, but not for internet commerce activities (buying or ordering goods or services), in the last 12 months, barriers to internet commerce:

• payment security or privacy concerns (such as giving credit card details or personal details over the internet);

for individuals who have used the internet in the last 12 months and experienced online identity theft, receiving fraudulent messages or getting redirected to fake websites asking for personal information through using the internet for private purposes in the last 12 months:

• financial loss experienced in the last 12 months resulting from identity theft, receiving fraudulent messages or being redirected to fake websites;

for individuals who have not submitted completed forms online to public authorities' websites or apps for private purposes in the last 12 months although there was a need to submit official forms, reasons for not submitting:

• concerns about protection and security of personal data in the last 12 months.