{
  "url": "https://openlegislation.uk/eu-regulation-2018-1798/annex-II/division-A/division-2/division-e",
  "json_url": "https://openlegislation.uk/eu-regulation-2018-1798/annex-II/division-A/division-2/division-e.json",
  "legislation": "eur/2018/1798",
  "legislation_title": "Commission Regulation (EU) 2018/1798 of 21 November 2018 implementing Regulation (EC) No 808/2004 of the European Parliament and of the Council concerning Community statistics on the information society for the reference year 2019 (Text with EEA relevance) (revoked)",
  "legislation_url": "https://openlegislation.uk/eu-regulation-2018-1798",
  "path": "annex/II/division/A/division/2/division/e",
  "kind": "division",
  "number": "(e)",
  "heading": "Barriers to the use of ICT and the internet",
  "text": "(i)for households without access to the internet at home, reason for not having such access:\nthey have access to internet elsewhere;\nthey do not need internet, for example because it is not useful or not interesting;\nthe cost of the equipment is too high;\nthe cost of access is too high (for example a telephone or DSL subscription);\nlack of skills;\nbroadband internet is not available in the area;\nother reason or reasons;\n(ii)for individuals who have used the internet for internet commerce (buying or ordering goods or services) in the last 12 months, problems encountered with internet commerce:\ntechnical failure of website during ordering or payment;\ndifficulties in finding information on guarantees and other legal rights;\na slower speed of delivery than that indicated;\nfinal costs higher than indicated (such as higher delivery costs, unexpected transaction fees);\nwrong or damaged goods delivered;\nproblems with fraud encountered (such as no goods or services received at all, misuse of credit card details);\ncomplaints and redress difficult or no satisfactory response after complaint;\na foreign retailer who does not sell to the respondent's own country;\nother problems encountered;\nno problems encountered;\n(iii)for individuals who have used the internet, but not for internet commerce activities (buying or ordering goods or services for own private use), in the last 12 months, barriers to internet commerce:\na preference for shopping in person and/or for seeing a product, loyalty to shops, force of habit;\nlack of skills or knowledge (such as no knowledge on how to use a website, use was too complicated);\nproblems with the delivery of goods ordered over the internet (for example it takes too long, it is logistically difficult);\nconcerns about receiving or returning goods, concerns about complaints or redress;\nlack of a payment card that can be used to pay over the internet;\n(optional) a foreign retailer who does not sell to the respondent's country;\n(optional) someone else bought or ordered goods or services on the respondent's behalf;\nother barriers to internet commerce.",
  "extent": "E+W+S+N.I.",
  "status": "repealed",
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Regulation revoked (15.12.2021) by The UK Statistics (Amendment etc.) (EU Exit) Regulations 2021 (S.I. 2021/1300), reg. 1, Sch. 1 para. 97"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/eur/2018/1798/annex/II/division/A/division/2/division/e",
    "retrieved_at": "2026-11-01T14:43:49.097710+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}