Division (f) Use of ICT by individuals to exchange information and services with governments and public administrations (e-government)F1

for individuals who have used the internet in the last 12 months:

• internet use in the last 12 months for private purposes, for obtaining information from the websites or apps of public authorities or public services (manually typed e-mails should be excluded);

• internet use in the last 12 months for private purposes, for downloading/printing official forms from the websites of public authorities or public services (manually typed e-mails should be excluded);

• internet use in the last 12 months for private purposes, for submitting completed forms online to public authorities or public services (manually typed e-mails should be excluded);

for individuals who have not submitted completed forms online to public authorities' websites or apps for private purposes in the last 12 months:

• did not submit completed forms because there was no need to submit any official forms for private purposes in the last 12 months;

for individuals who have not submitted completed forms online to public authorities' websites or apps for private purposes in the last 12 months, although there was a need to submit official forms, reasons for not submitting:

• no such online service was available;

• lack of skills or knowledge (for example they did not know how to use the website or it was too complicated to use);

• another person submitted completed forms online on the respondent's behalf (such as a consultant, a tax adviser, a relative or family member);

• other reason for not submitting completed forms online to public authorities.