Annex III User feedback questions in the common user feedback tool, referred to in Article 6(1)(a):

1. (1)

   Questions related to information on webpages

   • Found what you were looking for? (mutually exclusive options: YES/NO/PARTLY) [mandatory field] ^f1

   • Rate this page (star rating: from 1 to 5) [mandatory field]

   • Help us improve (free text box) [optional field]

2. (2)

   Questions related to procedures

   • Rate how easy it was to use this procedure (star rating from 1 to 5) [mandatory field]

   • Help us improve (free text box) [optional field]

3. (3)

   Questions related to assistance and problem-solving services

   • Rate the service provided (star rating from 1 to 5) [mandatory field]

   • Help us improve (free text box) [optional field]

The user feedback tool for information and procedures will be prepared in two versions: one with the free text box and another without the free text box enabling the service providers to choose which one to use in accordance with Article 6(2).