{
  "url": "https://openlegislation.uk/eu-regulation-2020-1121/article-6",
  "json_url": "https://openlegislation.uk/eu-regulation-2020-1121/article-6.json",
  "legislation": "eur/2020/1121",
  "legislation_title": "Commission Implementing Regulation (EU) 2020/1121 of 29 July 2020 on the collection and sharing of user statistics and feedback on the services of the single digital gateway in accordance with Regulation (EU) 2018/1724 of the European Parliament and of the Council (Text with EEA relevance)",
  "legislation_url": "https://openlegislation.uk/eu-regulation-2020-1121",
  "path": "article/6",
  "kind": "article",
  "number": "6",
  "heading": "Functionalities of the common user feedback tool",
  "text": "1. The common user feedback tool referred to in Article 25(1) of Regulation (EU) 2018/1724 shall contain the following elements:\n(a) questions to solicit user feedback, user ratings and a free text box, relevant for the webpages with information, procedures and assistance and problem solving services, as included in Annex III;\n(b) surveys with detailed questions on the quality of information, of online procedures and of the assistance and problem-solving services, to be invited to participate once that user has submitted the initial feedback;\n(c) automatic transmission of the user feedback to the common data repository;\n(d) capture and transmission of the URL of the webpage to which the user feedback relates together with the user feedback.\n2. For the collection of user feedback on information and on procedures, service providers shall be able to choose between a version of the common feedback tool with or without a free text box.\n3. The Commission shall ensure that the common dashboard sends regular email messages to all service providers using the common user feedback tool to remind them that they can consult the feedback regarding their services in the common dashboard.\n4. The Commission shall make the common user feedback tool available in all official languages of the Union.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/eur/2020/1121/article/6",
    "retrieved_at": "2026-11-01T14:42:30.792558+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}