{
  "url": "https://openlegislation.uk/eu-regulation-2020-1121/article-7",
  "json_url": "https://openlegislation.uk/eu-regulation-2020-1121/article-7.json",
  "legislation": "eur/2020/1121",
  "legislation_title": "Commission Implementing Regulation (EU) 2020/1121 of 29 July 2020 on the collection and sharing of user statistics and feedback on the services of the single digital gateway in accordance with Regulation (EU) 2018/1724 of the European Parliament and of the Council (Text with EEA relevance)",
  "legislation_url": "https://openlegislation.uk/eu-regulation-2020-1121",
  "path": "article/7",
  "kind": "article",
  "number": "7",
  "heading": "Functionalities of the alternative user feedback tools",
  "text": "1. Alternative user feedback tools used by service providers shall include:\n(a) similar questions and a rating system producing comparable results to the one used in the common user feedback tool and, for the assistance and problem-solving services a free text box allowing users to leave free text comments;\n(b) links to the surveys included in the common user feedback tool according to the type of the service;\n(c) a mechanism provided by the Commission allowing the transmission of the feedback data together with the URLs of the webpages to which the feedback relates, to the common data repository.\nFor the collection of user feedback on information and on procedures, service providers shall be able to choose whether to include a free text box or not.\n2. Once a user submits responses to the questions referred to in paragraph 1(a), the user shall receive a confirmation message with an invitation to provide more detailed comments by clicking on a link referred to in paragraph 1(b). The link shall direct users to a page on the common user feedback tool containing a survey on compliance with the quality requirements laid down in Regulation (EU) 2018/1724.\n3. Point (b) of paragraph 1 and paragraph 2 shall not apply where a service provider already collects feedback on questions which are similar to those included in the survey.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/eur/2020/1121/article/7",
    "retrieved_at": "2026-11-01T14:42:30.792558+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}