{
  "url": "https://openlegislation.uk/eu-regulation-2020-1121/article-9",
  "json_url": "https://openlegislation.uk/eu-regulation-2020-1121/article-9.json",
  "legislation": "eur/2020/1121",
  "legislation_title": "Commission Implementing Regulation (EU) 2020/1121 of 29 July 2020 on the collection and sharing of user statistics and feedback on the services of the single digital gateway in accordance with Regulation (EU) 2018/1724 of the European Parliament and of the Council (Text with EEA relevance)",
  "legislation_url": "https://openlegislation.uk/eu-regulation-2020-1121",
  "path": "article/9",
  "kind": "article",
  "number": "9",
  "heading": "Collection of user feedback from users of assistance and problem-solving services",
  "text": "The providers of assistance and problem-solving services shall ensure that users of their services who can be reached by digital means receive an invitation to provide their feedback on the service received that is sent either in conjunction with the final response provided by the assistance and problem-solving service provider or within a short time thereafter, which shall not exceed ten working days.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/eur/2020/1121/article/9",
    "retrieved_at": "2026-11-01T14:42:30.792558+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}