{
  "url": "https://openlegislation.uk/eu-regulation-2020-857/article-11",
  "json_url": "https://openlegislation.uk/eu-regulation-2020-857/article-11.json",
  "legislation": "eur/2020/857",
  "legislation_title": "Commission Implementing Regulation (EU) 2020/857 of 17 June 2020 laying down the principles to be included in the contract between the European Commission and the .eu top-level domain Registry in accordance with Regulation (EU) 2019/517 of the European Parliament and of the Council (Text with EEA relevance)",
  "legislation_url": "https://openlegislation.uk/eu-regulation-2020-857",
  "path": "article/11",
  "kind": "article",
  "number": "11",
  "heading": "Alternative dispute resolution (ADR) procedure",
  "text": "1. The Registry shall provide simple, accessible, efficient and uniform procedures to solve disputes pertaining to the registration of .eu domain names.\n2. The rules on alternative dispute resolution procedures adopted by the Registry shall comply with Directive 2013/11/EU of the European Parliament and the Council. They shall take into account international best practice in this area, including relevant World Intellectual Property Organization recommendations, and they shall comply with uniform procedural rules that are in line with those set out in ICANN’s uniform domain name dispute resolution policy.\n3. The Registry may select reputable alternative dispute resolution providers with appropriate expertise. The selection process shall be objective, transparent and non-discriminatory. The list of these providers shall be published by the Registry.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "footnote",
      "label": "f1",
      "text": "Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (OJ L 165, 18.6.2013, p. 63)."
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/eur/2020/857/article/11",
    "retrieved_at": "2026-11-01T14:42:34.588096+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}