Regulation 35 Complaints
An executry practitioner shall consider any complaint made to him in writing by a client or any other person having an interest (“the complainant”) in connection with the executry services he has provided.
An executry practitioner shall, within a reasonable period of time after receipt of any complaint, write to the complainant–
setting out his findings with regard to the subject matter of the complaint and what action, if any, he proposes to take in the matter; and
informing the complainant that he may make his complaint to the Board.
Where, following a complaint made to them, the Board are not satisfied as mentioned in section 20(1) but have recommended that the executry practitioner should take certain steps, the executry practitioner shall have regard to those recommendations and shall, within a period of one month beginning with the date on which the recommendations were sent to him, notify the Board and the complainant of the action which he has taken, or proposes to take, to comply with the recommendation or in consequence of further consideration of the matter by him.