{
  "url": "https://openlegislation.uk/financial-services-and-markets-act-2000-consumer-credit-miscellaneous-provisions-no-2-order-2014/article-7",
  "json_url": "https://openlegislation.uk/financial-services-and-markets-act-2000-consumer-credit-miscellaneous-provisions-no-2-order-2014/article-7.json",
  "legislation": "uksi/2014/506",
  "legislation_title": "The Financial Services and Markets Act 2000 (Consumer Credit) (Miscellaneous Provisions) (No. 2) Order 2014",
  "legislation_url": "https://openlegislation.uk/financial-services-and-markets-act-2000-consumer-credit-miscellaneous-provisions-no-2-order-2014",
  "path": "article/7",
  "kind": "article",
  "number": "7",
  "heading": "Complaints against the Office of Fair Trading",
  "text": "(1) Paragraph (3) applies to—\n(a) a complaint arising in connection with the exercise of, or the failure to exercise, any of the functions of the Office of Fair Trading under the Consumer Credit Act 1974, other than its functions under any of the following provisions of that Act—\n(i) section 4 (dissemination of information and advice);\n(ii) section 25A (guidance on fitness test);\n(iii) section 33E (guidance on requirements)\n(iv) section 39C (statement of policy);\n(v) section 86A (OFT to prepare information sheets on arrears and default);\n(b) an appeal against the response of the Office of Fair Trading to such a complaint.\n(2) But this article does not apply if the complaint or appeal was made to the Parliamentary Commissioner for Administration on or before 31st March 2014.\n(3) The complaint or appeal is to be treated for the purposes of Part 6 of the Financial Services Act 2012 (investigation of complaints against regulators) as if it were complaint about a relevant function of the FCA if the condition in paragraph (4) is satisfied.\n(4) The condition in this paragraph is that—\n(a) in case of a complaint—\n(i) the complaint was not made to the Office of Fair Trading on or before 31st March 2014; or\n(ii) if the complaint was made to the Office of Fair Trading on or before 31st March 2014, the Office of Fair Trading had not responded to the complaint on or before that date (other than sending a written acknowledgement of the complaint);\n(b) in case of an appeal—\n(i) the appeal was not made to the Office of Fair Trading on or before 31st March 2014; or\n(ii) if the appeal was made to the Office of Fair Trading on or before 31st March 2014, the Office of Fair Trading had not responded to the appeal on or before that date (other than sending a written acknowledgement of the appeal).",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "I",
      "label": "I1",
      "text": "Art. 7 in force at 1.4.2014, see art. 1(3)"
    },
    {
      "type": "footnote",
      "label": "f1",
      "text": "1974 c.39."
    },
    {
      "type": "footnote",
      "label": "f2",
      "text": "Amended by the Enterprise Act 2002 (c.40), Schedule 25, paragraph 6 and the Consumer Credit Act 2006 (c.14), section 61; repealed by S.I. 2013/1881."
    },
    {
      "type": "footnote",
      "label": "f3",
      "text": "Inserted by the Consumer Credit Act 2006, section 30; repealed by S.I. 2013/1881."
    },
    {
      "type": "footnote",
      "label": "f4",
      "text": "Inserted by the Consumer Credit Act 2006, section 42; repealed by S.I. 2013/1881."
    },
    {
      "type": "footnote",
      "label": "f5",
      "text": "Inserted by the Consumer Credit Act 2006, section 54; repealed by S.I. 2013/1881."
    },
    {
      "type": "footnote",
      "label": "f6",
      "text": "Inserted by the Consumer Credit Act 2006, section 8 and amended by S.I. 2013/1882."
    },
    {
      "type": "footnote",
      "label": "f7",
      "text": "2012 c.21. Part 6 amended by the Financial Services (Banking Reform) Act 2013 (c.33), Schedule 3, paragraph 19 and Schedule 10, paragraph 10."
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2014/506/article/7",
    "retrieved_at": "2026-10-29T00:24:42.107675+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}