{
  "url": "https://openlegislation.uk/financial-services-and-markets-act-2000/schedule-17/paragraph-15",
  "json_url": "https://openlegislation.uk/financial-services-and-markets-act-2000/schedule-17/paragraph-15.json",
  "legislation": "ukpga/2000/8",
  "legislation_title": "Financial Services and Markets Act 2000",
  "legislation_url": "https://openlegislation.uk/financial-services-and-markets-act-2000",
  "path": "schedule/17/paragraph/15",
  "kind": "paragraph",
  "number": "15",
  "heading": null,
  "text": "(1) Scheme rules may require a respondent or other persons of a specified description to pay to the scheme operator such fees as may be specified in the rules.\n(2) The rules may, among other things—\n(a) provide for the scheme operator to reduce or waive a fee in a particular case;\n(b) set different fees for different stages of the proceedings on a complaint;\n(c) provide for fees to be refunded in specified circumstances;\n(d) make different provision for different kinds of complaint.\n(3) The reference in sub-paragraph (1) to persons of a specified description is a reference to such descriptions of persons as may be specified in regulations made by the Treasury.\n(4) The power conferred by sub-paragraph (3) to specify descriptions of persons may not be exercised so as to provide for eligible complainants to fall within a specified description of persons.\n(5) The reference in sub-paragraph (4) to “eligible complainants” is a reference to complainants who are eligible in relation to the compulsory or voluntary jurisdiction of the ombudsman scheme (see section 226(6) and 227(7)).\n(6) Before making regulations under sub-paragraph (3) the Treasury must consult the scheme operator.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Words in Sch. 17 para. 15(1) inserted (29.8.2023) by Financial Services and Markets Act 2023 (c. 29), ss. 63(4), 86(3); S.I. 2023/779, reg. 4(pp)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Sch. 17 para. 15(3)-(6) inserted (29.8.2023) by Financial Services and Markets Act 2023 (c. 29), ss. 63(5), 86(3); S.I. 2023/779, reg. 4(pp)"
    },
    {
      "type": "C",
      "label": "C1",
      "text": "Sch. 17 para. 15 amended (19.7.2001 for specified purposes otherwise 1.12.2001) by S.I. 2001/2326, arts. 1(1), 12(2)(3); S.I. 2001/3538, art. 2(1)"
    },
    {
      "type": "C",
      "label": "C2",
      "text": "Sch. 17 para. 15 extended (31.10.2004 for certain purposes and 14.1.2005 otherwise) by The Financial Services and Markets Act 2000 (Transitional Provisions) (Complaints Relating to General Insurance and Mortgages) Order 2004 (S.I. 2004/454), arts. 1(2), 6(2)(3)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukpga/2000/8/schedule/17/paragraph/15",
    "retrieved_at": "2026-10-29T09:21:21.899993+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}