{
  "url": "https://openlegislation.uk/financial-services-distance-marketing-regulations-2004/regulation-18",
  "json_url": "https://openlegislation.uk/financial-services-distance-marketing-regulations-2004/regulation-18.json",
  "legislation": "uksi/2004/2095",
  "legislation_title": "The Financial Services (Distance Marketing) Regulations 2004",
  "legislation_url": "https://openlegislation.uk/financial-services-distance-marketing-regulations-2004",
  "path": "regulation/18",
  "kind": "regulation",
  "number": "18",
  "heading": "Consideration of complaints",
  "text": "(1) An enforcement authority shall consider any complaint made to it about a breach unless—\n(a) the complaint appears to that authority to be frivolous or vexatious; or\n(b) that authority is aware that another enforcement authority has agreed, by notifying that authority or the relevant regulator, to consider the complaint.\n(2) If an enforcement authority notifies another enforcement authority or the relevant regulator that it agrees to consider a complaint made to another enforcement authority, the first mentioned authority shall be under a duty to consider the complaint.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Words in reg. 18(1)(b) substituted (26.2.2014 for specified purposes, 1.4.2014 in so far as not already in force) by The Financial Services and Markets Act 2000 (Consumer Credit) (Miscellaneous Provisions) Order 2014 (S.I. 2014/208), arts. 1(3)(4), 3(4)(a)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Words in reg. 18(2) substituted (26.2.2014 for specified purposes, 1.4.2014 in so far as not already in force) by The Financial Services and Markets Act 2000 (Consumer Credit) (Miscellaneous Provisions) Order 2014 (S.I. 2014/208), arts. 1(3)(4), 3(4)(b)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2004/2095/regulation/18",
    "retrieved_at": "2026-10-29T05:20:22.248567+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}