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Regulation 61 Manner in which duties to keep the complainant and interested person informed are to be performed

Original text. Later amendments are not shown.

(1)

The Director General or the chief executive, as the case may be, must inform the complainant or interested person of—

(a)

the progress of the handling of the complaint, recordable conduct matter or DSI matter and any of the matters mentioned in regulation 59(4)(d) and 60(8)(c) promptly and in any event—

(i)

if there has been no previous notification, within four weeks of the start of the handling of the complaint, proceedings or process; and

(ii)

in any other case, within four weeks of the previous notification;

(b)

the following matters—

(i)

the outcome of the handling of the complaint, recordable conduct matter or DSI matter;

(ii)

the matter mentioned in regulation 59(4)(e) and 60(8)(d); and

(iii)

the matters mentioned in regulation 59(4)(f) and 60(8)(e),

promptly and in any event within 5 working days of the outcome (and, where applicable, the bringing of the appeal).

(2)

The information required by paragraph (1) must be given in writing, unless, in the case of a complaint, the complaint—

(a)

was made otherwise than in writing; and

(b)

is being handled otherwise than in accordance with these Regulations.

(3)

The chief executive must inform the complainant in writing of—

(a)

any right to apply for a review conferred on the complainant by regulation 81; and

(b)

the matters mentioned in regulation 59(4)(c)(i) and (ii),

promptly and in any event within 5 working days of the outcome of the handling of the complaint.

(4)

In performing the duties imposed by these Regulations, the Director General or the chief executive, as the case may be, must determine whether it is appropriate to offer, or grant a request for, a meeting with a complainant or interested person.

(5)

As soon as practicable after any such meeting, the Director General or the chief executive, as the case may be, must send the complainant or interested person a written record of the meeting and an account of how any concerns of that person will be addressed.