{
  "url": "https://openlegislation.uk/gangmasters-and-labour-abuse-authority-complaints-and-misconduct-regulations-2017/regulation-13",
  "json_url": "https://openlegislation.uk/gangmasters-and-labour-abuse-authority-complaints-and-misconduct-regulations-2017/regulation-13.json",
  "legislation": "uksi/2017/521",
  "legislation_title": "The Gangmasters and Labour Abuse Authority (Complaints and Misconduct) Regulations 2017",
  "legislation_url": "https://openlegislation.uk/gangmasters-and-labour-abuse-authority-complaints-and-misconduct-regulations-2017",
  "path": "regulation/13",
  "kind": "regulation",
  "number": "13",
  "heading": "Duty to keep the complainant informed",
  "text": "(1) Subject to regulation 16 (exceptions to the duty to keep the complainant informed and to provide information for other persons), in any case in which there is an investigation of a complaint in accordance with the provisions of these Regulations—\n(a) by the Director General; or\n(b) under the Director General’s management,\nthe Director General must provide the complainant with all such information as will keep the complainant properly informed, while the investigation is being carried out and subsequently, of all the matters mentioned in paragraph (4).\n(2) Subject to regulation 16, in any case in which there is an investigation of a complaint in accordance with the provisions of these Regulations—\n(a) by the Chief Executive on the Chief Executive’s own behalf; or\n(b) under the supervision of the Director General,\nthe Chief Executive must provide the complainant with all such information as will keep the complainant properly informed, while the investigation is being carried out and subsequently, of all the matters mentioned in paragraph (4).\n(3) Where paragraph (2) applies—\n(a) the Director General must give the Chief Executive all such directions as the Director General considers appropriate for securing that the Chief Executive complies with the Director General’s duty under that paragraph; and\n(b) the Chief Executive must comply with any direction given under this paragraph.\n(4) The matters are—\n(a) the progress of the investigation;\n(b) any provisional findings of the person carrying out the investigation;\n(c) whether any report has been submitted under regulation 68 (final reports on investigations: complaints and conduct matters);\n(d) the action (if any) that is taken in respect of any of the matters dealt with in any such report; and\n(e) the outcome of any action.\n(5) A person appointed or designated to carry out an investigation under these Regulations must provide the Director General or, as the case may be, the Chief Executive with all such information as the Director General or the Chief Executive may reasonably require for the purpose of performing the Director General’s or the Chief Executive’s duty under this regulation.",
  "extent": "E+W",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Words in Regulations substituted (8.1.2018) by The Independent Office for Police Conduct (Transitional and Consequential) Regulations 2017 (S.I. 2017/1250), regs. 1, 36(2)(a) (with regs. 36(4), 37)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Words in Regulations substituted (8.1.2018) by The Independent Office for Police Conduct (Transitional and Consequential) Regulations 2017 (S.I. 2017/1250), regs. 1, 36(2)(d) (with regs. 36(4), 37)"
    },
    {
      "type": "F",
      "label": "F3",
      "text": "Words in Regulations substituted (8.1.2018) by The Independent Office for Police Conduct (Transitional and Consequential) Regulations 2017 (S.I. 2017/1250), regs. 1, 36(2)(c) (with reg. 37)"
    },
    {
      "type": "F",
      "label": "F4",
      "text": "Words in Regulations substituted (8.1.2018) by The Independent Office for Police Conduct (Transitional and Consequential) Regulations 2017 (S.I. 2017/1250), regs. 1, 36(2)(b) (with regs. 36(4), 37)"
    },
    {
      "type": "I",
      "label": "I1",
      "text": "Reg. 13 in force at 30.4.2017, see reg. 1"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2017/521/regulation/13",
    "retrieved_at": "2026-10-28T23:11:32.410325+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}