{
  "url": "https://openlegislation.uk/gangmasters-and-labour-abuse-authority-complaints-and-misconduct-regulations-2017/regulation-26",
  "json_url": "https://openlegislation.uk/gangmasters-and-labour-abuse-authority-complaints-and-misconduct-regulations-2017/regulation-26.json",
  "legislation": "uksi/2017/521",
  "legislation_title": "The Gangmasters and Labour Abuse Authority (Complaints and Misconduct) Regulations 2017",
  "legislation_url": "https://openlegislation.uk/gangmasters-and-labour-abuse-authority-complaints-and-misconduct-regulations-2017",
  "path": "regulation/26",
  "kind": "regulation",
  "number": "26",
  "heading": "Local resolution of complaints",
  "text": "(1) The arrangements made by the Chief Executive for subjecting any complaint to local resolution may include the appointment of a person who is an officer of the Authority to secure the local resolution of the complaint.\n(2) The procedures that are to be available for dealing with a complaint which is to be subjected to local resolution are, subject to the provisions of this regulation, any procedures which are approved by the Director General.\n(3) Where it appears to the appointed person that the complaint had in fact already been satisfactorily dealt with at the time it was brought to the appointed person’s notice, the appointed person may, subject to any representation by the complainant, treat it as having been locally resolved.\n(4) The appointed person must as soon as practicable give the complainant and the person complained against an opportunity to comment on the complaint.\n(5) The appointed person must not, for the purpose of locally resolving a complaint, tender on behalf of the person complained against an apology for that person’s conduct unless the person complained against has agreed to the apology.\n(6) Where a complaint has been dealt with by way of local resolution, a record must be made as soon as practicable of the outcome of the procedure and a copy of the record sent to the complainant and the person complained against.\n(7) At the time of sending a copy of the record of outcome to the complainant under paragraph (6), the Chief Executive must notify the complainant in writing of the complainant’s right of appeal against that outcome under regulation 27 (appeals relating to complaints dealt with other than by investigation).\n(8) In this regulation, “the appointed person” means a person appointed under paragraph (1) to secure the local resolution of a complaint.\n(9) A statement made by any person for the purposes of the local resolution of any complaint is not admissible in any subsequent criminal, civil or disciplinary proceedings except to the extent that it consists of an admission relating to a matter that has not been subjected to local resolution.\n(10) If, after attempts have been made to resolve a complaint using local resolution, it appears to the Chief Executive—\n(a) that the resolution of the complaint in that manner is impossible; or\n(b) that the complaint is, for any other reason, not suitable for such resolution,\nthe Chief Executive must make arrangements for the complaint to be investigated by the Chief Executive.\n(11) The local resolution of any complaint must be discontinued if—\n(a) any arrangements are made under paragraph (10);\n(b) the Director General notifies the Chief Executive that the Director General requires the complaint to be referred to the Director General under regulation 21;\n(c) the complaint is so referred otherwise than in pursuance of such a notification.\n(12) A person who has participated in any attempt to resolve a complaint using local resolution is disqualified for appointment under any provision of these Regulations to investigate that complaint, or to assist with the carrying out of the investigation of that complaint.",
  "extent": "E+W",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Words in Regulations substituted (8.1.2018) by The Independent Office for Police Conduct (Transitional and Consequential) Regulations 2017 (S.I. 2017/1250), regs. 1, 36(2)(a) (with regs. 36(4), 37)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Words in Regulations substituted (8.1.2018) by The Independent Office for Police Conduct (Transitional and Consequential) Regulations 2017 (S.I. 2017/1250), regs. 1, 36(2)(c) (with reg. 37)"
    },
    {
      "type": "I",
      "label": "I1",
      "text": "Reg. 26 in force at 30.4.2017, see reg. 1"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2017/521/regulation/26",
    "retrieved_at": "2026-10-28T23:11:32.410325+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}