Paragraph 11 Requirement to obtain agreement to terms with labour users

(1)

Before first providing services (other than the provision of information in the form of a publication) to a labour user, a licence holder must agree the terms which will apply between the licence holder and labour user, including—

(a)

details of any fee which may be payable by the labour user to the licence holder including—

(i)

the amount or method of calculation of such fee; and

(ii)

the circumstances, if any, in which refunds or rebates are payable to the labour user, the scale of such refunds or rebates and, if no refunds or rebates are payable, a statement to that effect; and

(b)

details of the procedure to be followed if a worker introduced or supplied to the labour user proves unsatisfactory.

(2)

The licence holder must record the terms in a single document and send a copy to the labour user as soon as reasonably practicable.

(3)

If the licence holder and the labour user agree to any variation in the terms set out in the document referred to in sub-paragraph (2), the licence holder must provide a document containing details and the date of the variation as soon as is reasonably practicable.