{
  "url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-amendment-regulations-2017/introduction",
  "json_url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-amendment-regulations-2017/introduction.json",
  "legislation": "uksi/2017/428",
  "legislation_title": "The Gas and Electricity (Consumer Complaints Handling Standards) (Amendment) Regulations 2017",
  "legislation_url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-amendment-regulations-2017",
  "path": "introduction",
  "kind": "introduction",
  "number": null,
  "heading": "Introductory text",
  "text": "Electricity\nGas\nMade 16th March 2017\nComing into force 14th April 2017\nThe Gas and Electricity Markets Authority, in exercise of the powers conferred by section 46 of the Consumers, Estate Agents and Redress Act 2007 and having prescribed standards under section 43 of that Act, makes the following Regulations:",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "footnote",
      "label": "f1",
      "text": "The Gas and Electricity Markets Authority was established by section 1(1) of the Utilities Act 2000 (c. 27)."
    },
    {
      "type": "footnote",
      "label": "f2",
      "text": "2007 c.17; for the definition of “regulated provider”, “relevant consumer” and “regulator” see section 42 of the Consumers, Estate Agents and Redress Act 2007, which was amended by paragraph 183 of Schedule 12 to the Postal Services Act 2011 (c. 5)."
    },
    {
      "type": "footnote",
      "label": "f3",
      "text": "Standards were prescribed in relation to the Gas and Electricity Market Authority’s regulated providers in the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 (S.I. 2008/1898, to which there are amendments not relevant to these regulations)."
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2017/428/introduction",
    "retrieved_at": "2026-10-28T23:12:26.285395+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}