{
  "url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008",
  "json_url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008.json",
  "id": "uksi/2008/1898",
  "title": "The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008",
  "short_title": "Gas and Electricity (Consumer Complaints Handling Standards) 2008",
  "long_title": "These Regulations prescribe standards for the handling of consumer complaints by regulated providers and for the supply of information to consumers about the prescribed standards and levels of compliance with those standards.",
  "citation": "S.I. 2008/1898",
  "type": "uksi",
  "year": "2008",
  "number": "1898",
  "version": "current",
  "date": "2008-07-16",
  "revised": true,
  "valid_from": "2017-04-14",
  "extent": "E+W+S",
  "unapplied_effects": 0,
  "provisions": [
    {
      "path": "introduction",
      "kind": "introduction",
      "number": null,
      "heading": "Introductory text",
      "url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/introduction",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "part/1",
      "kind": "part",
      "number": "1",
      "heading": "General",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/1",
      "kind": "regulation",
      "number": "1",
      "heading": "Citation, commencement and extent",
      "url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/regulation-1",
      "extent": null,
      "status": null,
      "parent": "part/1"
    },
    {
      "path": "regulation/2",
      "kind": "regulation",
      "number": "2",
      "heading": "Interpretation",
      "url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/regulation-2",
      "extent": "E+W+S",
      "status": null,
      "parent": "part/1"
    },
    {
      "path": "part/II",
      "kind": "part",
      "number": "II",
      "heading": "Standards for handling consumer complaints",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/3",
      "kind": "regulation",
      "number": "3",
      "heading": "Regulated providers' complaints handling procedure",
      "url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/regulation-3",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/4",
      "kind": "regulation",
      "number": "4",
      "heading": "Recording complaints upon receipt",
      "url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/regulation-4",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/5",
      "kind": "regulation",
      "number": "5",
      "heading": "Recording handling of complaints",
      "url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/regulation-5",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/6",
      "kind": "regulation",
      "number": "6",
      "heading": "Signposting consumers to the redress scheme if complaints cannot be resolved",
      "url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/regulation-6",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/7",
      "kind": "regulation",
      "number": "7",
      "heading": "Allocation and maintenance of adequate resources for complaints handling",
      "url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/regulation-7",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/8",
      "kind": "regulation",
      "number": "8",
      "heading": "Section 12 and 13 complaints",
      "url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/regulation-8",
      "extent": "E+W+S",
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/9",
      "kind": "regulation",
      "number": "9",
      "heading": "Referral of consumers from the consumer advice scheme",
      "url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/regulation-9",
      "extent": "E+W+S",
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "part/III",
      "kind": "part",
      "number": "III",
      "heading": "Supply of information to consumers",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/10",
      "kind": "regulation",
      "number": "10",
      "heading": "Information to be provided to consumers",
      "url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/regulation-10",
      "extent": "E+W+S",
      "status": null,
      "parent": "part/III"
    },
    {
      "path": "regulation/11",
      "kind": "regulation",
      "number": "11",
      "heading": "Publication of information on complaints",
      "url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/regulation-11",
      "extent": null,
      "status": null,
      "parent": "part/III"
    },
    {
      "path": "signature",
      "kind": "signature",
      "number": null,
      "heading": "Signature",
      "url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/signature",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "note",
      "kind": "note",
      "number": null,
      "heading": "Explanatory note",
      "url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/note",
      "extent": null,
      "status": null,
      "parent": null
    }
  ],
  "has_text": true,
  "pdfs": [
    {
      "title": "Printed copy",
      "main": true,
      "language": null,
      "date": "2008-07-23",
      "size": null,
      "url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/pdf/uksi_20081898_en.pdf",
      "source_url": "https://www.legislation.gov.uk/uksi/2008/1898/pdfs/uksi_20081898_en.pdf"
    }
  ],
  "outstanding_effects": [],
  "made_under": [],
  "changes_made_to": 11,
  "changes_made_to_url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/changes.json",
  "changes_made_by": 0,
  "changes_made_by_url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/changes/by-it.json",
  "instruments_made_under": 0,
  "instruments_made_under_url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/instruments.json",
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2008/1898",
    "retrieved_at": "2026-10-29T03:27:18.097398+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}