{
  "url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/regulation-6",
  "json_url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/regulation-6.json",
  "legislation": "uksi/2008/1898",
  "legislation_title": "The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008",
  "legislation_url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008",
  "path": "regulation/6",
  "kind": "regulation",
  "number": "6",
  "heading": "Signposting consumers to the redress scheme if complaints cannot be resolved",
  "text": "(1) The regulated provider must send a relevant consumer a written notice informing that relevant consumer of the matters addressed at paragraph (2) in the circumstances described at paragraph (3).\n(2) A notice sent in accordance with paragraph (1) must notify the relevant consumer:\n(a) of their right to refer the consumer complaint to a qualifying redress scheme;\n(b) that the qualifying redress scheme process is independent of the regulated provider;\n(c) that the qualifying redress scheme process is free of charge to the relevant consumer and to any other category of complainant;\n(d) of the types of redress that may be available under a qualifying redress scheme; and\n(e) that any outcome of the qualifying redress scheme process is binding upon the regulated provider but not upon the relevant consumer or any other category of complainant.\n(3) A regulated provider must send a notice to a relevant consumer in accordance with paragraph (1) on the earlier of:\n(a) the first working day after the day (if any) upon which that regulated provider becomes aware that it is not able to resolve a consumer complaint to that relevant consumer's satisfaction; and\n(b) the date upon which the specified time period for that consumer complaint expires unless that date falls on a day that is not a working day, in which case the first working day thereafter.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2008/1898/regulation/6",
    "retrieved_at": "2026-10-29T03:27:18.097398+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}