{
  "url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/regulation-8",
  "json_url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/regulation-8.json",
  "legislation": "uksi/2008/1898",
  "legislation_title": "The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008",
  "legislation_url": "https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008",
  "path": "regulation/8",
  "kind": "regulation",
  "number": "8",
  "heading": "Section 12 and 13 complaints",
  "text": "(1) A regulated provider must, after discussion with the consumer advocacy bodies, put in place appropriate arrangements to deal effectively with section 12 and 13 complaints.\n(2) If a consumer advocacy body refers a vulnerable consumer or a consumer complaint relating to a vulnerable consumer to a regulated provider, that regulated provider must take such additional steps as it considers necessary or appropriate with a view to, as appropriate, assisting that vulnerable consumer and resolving the relevant consumer complaint in an appropriate and prompt manner.",
  "extent": "E+W+S",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Words in reg. 8(1) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 23(3)(a) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Words in reg. 8(2) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 23(3)(b) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2008/1898/regulation/8",
    "retrieved_at": "2026-10-29T03:27:18.097398+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}