# The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008, Regulation 8: Section 12 and 13 complaints

Extent: E+W+S

(1) A regulated provider must, after discussion with the consumer advocacy bodies, put in place appropriate arrangements to deal effectively with section 12 and 13 complaints.
(2) If a consumer advocacy body refers a vulnerable consumer or a consumer complaint relating to a vulnerable consumer to a regulated provider, that regulated provider must take such additional steps as it considers necessary or appropriate with a view to, as appropriate, assisting that vulnerable consumer and resolving the relevant consumer complaint in an appropriate and prompt manner.

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Source: https://www.legislation.gov.uk/uksi/2008/1898/regulation/8 (the official version)
Page: https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/regulation-8
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.