# The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008, Regulation 9: Referral of consumers from the consumer advice scheme

Extent: E+W+S

(1) Each regulated provider must, after discussion with the consumer advocacy bodies, put in place appropriate arrangements to deal effectively with referrals to it from the consumer advocacy bodies of consumer complaints and, if appropriate, complainants.
(2) The arrangements required by paragraph (1) must set out a process by which the consumer advocacy bodies may make such referrals to the regulated provider.

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Source: https://www.legislation.gov.uk/uksi/2008/1898/regulation/9 (the official version)
Page: https://openlegislation.uk/gas-and-electricity-consumer-complaints-handling-standards-regulations-2008/regulation-9
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.