{
  "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014",
  "json_url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014.json",
  "id": "nisr/2014/60",
  "title": "The Gas (Individual Standards of Performance) Regulations (Northern Ireland) 2014",
  "short_title": "Gas (Individual Standards of Performance) 2014",
  "long_title": "These Regulations prescribe the sum which a gas conveyor and gas supplier must pay to a customer by way of compensation for failure to meet specified standards of performance in respect of services to be provided by such a gas conveyor and gas supplier. The sum payable differs between domestic and non-domestic customers and between standards.",
  "citation": "S.R. 2014/60",
  "type": "nisr",
  "year": "2014",
  "number": "60",
  "version": "current",
  "date": "2014-03-03",
  "revised": false,
  "valid_from": null,
  "extent": null,
  "unapplied_effects": 0,
  "provisions": [
    {
      "path": "introduction",
      "kind": "introduction",
      "number": null,
      "heading": "Introductory text",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/introduction",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "part/1",
      "kind": "part",
      "number": "1",
      "heading": "General",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/1",
      "kind": "regulation",
      "number": "1",
      "heading": "Citation and commencement",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/regulation-1",
      "extent": null,
      "status": null,
      "parent": "part/1"
    },
    {
      "path": "regulation/2",
      "kind": "regulation",
      "number": "2",
      "heading": "Interpretation",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/regulation-2",
      "extent": null,
      "status": null,
      "parent": "part/1"
    },
    {
      "path": "part/II",
      "kind": "part",
      "number": "II",
      "heading": "Gas supplier’s and gas conveyor’s individual standards of performance",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/3",
      "kind": "regulation",
      "number": "3",
      "heading": "Meter disputes",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/regulation-3",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/4",
      "kind": "regulation",
      "number": "4",
      "heading": "Meter mix-ups",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/regulation-4",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/5",
      "kind": "regulation",
      "number": "5",
      "heading": "Pre-payment meters",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/regulation-5",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/6",
      "kind": "regulation",
      "number": "6",
      "heading": "Appointments",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/regulation-6",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/7",
      "kind": "regulation",
      "number": "7",
      "heading": "Supply restoration",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/regulation-7",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/8",
      "kind": "regulation",
      "number": "8",
      "heading": "Reinstatement of customer’s premises",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/regulation-8",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/9",
      "kind": "regulation",
      "number": "9",
      "heading": "Connections",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/regulation-9",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/10",
      "kind": "regulation",
      "number": "10",
      "heading": "Notice of planned interruption",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/regulation-10",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/11",
      "kind": "regulation",
      "number": "11",
      "heading": "Responding to complaints",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/regulation-11",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/12",
      "kind": "regulation",
      "number": "12",
      "heading": "Charges and payments",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/regulation-12",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/13",
      "kind": "regulation",
      "number": "13",
      "heading": "Disputes",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/regulation-13",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/14",
      "kind": "regulation",
      "number": "14",
      "heading": "Payments",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/regulation-14",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/15",
      "kind": "regulation",
      "number": "15",
      "heading": "Exemptions",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/regulation-15",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/16",
      "kind": "regulation",
      "number": "16",
      "heading": "Timing of notification",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/regulation-16",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/17",
      "kind": "regulation",
      "number": "17",
      "heading": "Notice of rights",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/regulation-17",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "signature",
      "kind": "signature",
      "number": null,
      "heading": "Signature",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/signature",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "schedule/1",
      "kind": "schedule",
      "number": "1",
      "heading": null,
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "schedule/1/part/1",
      "kind": "part",
      "number": "1",
      "heading": "Prescribed periods and prescribed sums applicable to all gas suppliers and gas conveyors",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/schedule-1/part-1",
      "extent": null,
      "status": null,
      "parent": "schedule/1"
    },
    {
      "path": "schedule/1/part/II",
      "kind": "part",
      "number": "II",
      "heading": "Working Hours",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/schedule-1/part-II",
      "extent": null,
      "status": null,
      "parent": "schedule/1"
    },
    {
      "path": "schedule/2",
      "kind": "schedule",
      "number": "2",
      "heading": "Standards of Performance – Practice and Procedures for Determinations",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "schedule/2/paragraph/1",
      "kind": "paragraph",
      "number": "1",
      "heading": "Determination of disputes",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/schedule-2/paragraph-1",
      "extent": null,
      "status": null,
      "parent": "schedule/2"
    },
    {
      "path": "schedule/2/paragraph/2",
      "kind": "paragraph",
      "number": "2",
      "heading": "Timetable for the determination of individual disputes",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/schedule-2/paragraph-2",
      "extent": null,
      "status": null,
      "parent": "schedule/2"
    },
    {
      "path": "schedule/2/paragraph/3",
      "kind": "paragraph",
      "number": "3",
      "heading": "Procedure for the determination of individual disputes",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/schedule-2/paragraph-3",
      "extent": null,
      "status": null,
      "parent": "schedule/2"
    },
    {
      "path": "schedule/2/paragraph/4",
      "kind": "paragraph",
      "number": "4",
      "heading": "Determination of multiple disputes",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/schedule-2/paragraph-4",
      "extent": null,
      "status": null,
      "parent": "schedule/2"
    },
    {
      "path": "schedule/2/paragraph/5",
      "kind": "paragraph",
      "number": "5",
      "heading": "Timetable for determination of multiple disputes",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/schedule-2/paragraph-5",
      "extent": null,
      "status": null,
      "parent": "schedule/2"
    },
    {
      "path": "schedule/2/paragraph/6",
      "kind": "paragraph",
      "number": "6",
      "heading": "Procedure for the determination of multiple disputes",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/schedule-2/paragraph-6",
      "extent": null,
      "status": null,
      "parent": "schedule/2"
    },
    {
      "path": "schedule/2/paragraph/7",
      "kind": "paragraph",
      "number": "7",
      "heading": "Written statements",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/schedule-2/paragraph-7",
      "extent": null,
      "status": null,
      "parent": "schedule/2"
    },
    {
      "path": "schedule/2/paragraph/8",
      "kind": "paragraph",
      "number": "8",
      "heading": "Production of documents and other evidence",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/schedule-2/paragraph-8",
      "extent": null,
      "status": null,
      "parent": "schedule/2"
    },
    {
      "path": "schedule/2/paragraph/9",
      "kind": "paragraph",
      "number": "9",
      "heading": "Oral hearings",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/schedule-2/paragraph-9",
      "extent": null,
      "status": null,
      "parent": "schedule/2"
    },
    {
      "path": "schedule/2/paragraph/10",
      "kind": "paragraph",
      "number": "10",
      "heading": "Customer representatives for multiple disputes",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/schedule-2/paragraph-10",
      "extent": null,
      "status": null,
      "parent": "schedule/2"
    },
    {
      "path": "schedule/2/paragraph/11",
      "kind": "paragraph",
      "number": "11",
      "heading": "Collection of information in multiple disputes",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/schedule-2/paragraph-11",
      "extent": null,
      "status": null,
      "parent": "schedule/2"
    },
    {
      "path": "schedule/2/paragraph/12",
      "kind": "paragraph",
      "number": "12",
      "heading": "Payments to customers",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/schedule-2/paragraph-12",
      "extent": null,
      "status": null,
      "parent": "schedule/2"
    },
    {
      "path": "schedule/2/paragraph/13",
      "kind": "paragraph",
      "number": "13",
      "heading": "Set-off",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/schedule-2/paragraph-13",
      "extent": null,
      "status": null,
      "parent": "schedule/2"
    },
    {
      "path": "schedule/2/paragraph/14",
      "kind": "paragraph",
      "number": "14",
      "heading": "Costs",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/schedule-2/paragraph-14",
      "extent": null,
      "status": null,
      "parent": "schedule/2"
    },
    {
      "path": "note",
      "kind": "note",
      "number": null,
      "heading": "Explanatory note",
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/note",
      "extent": null,
      "status": null,
      "parent": null
    }
  ],
  "has_text": true,
  "pdfs": [
    {
      "title": "Printed copy",
      "main": true,
      "language": null,
      "date": "2014-03-05",
      "size": 258311,
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/pdf/nisr_20140060_en.pdf",
      "source_url": "https://www.legislation.gov.uk/nisr/2014/60/pdfs/nisr_20140060_en.pdf"
    },
    {
      "title": "Explanatory Memorandum",
      "main": false,
      "language": null,
      "date": "2014-03-05",
      "size": 64373,
      "url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/pdf/nisrem_20140060_en.pdf",
      "source_url": "https://www.legislation.gov.uk/nisr/2014/60/pdfs/nisrem_20140060_en.pdf"
    }
  ],
  "outstanding_effects": [],
  "made_under": [
    {
      "id": "ukpga/2011/6",
      "title": "Sports Grounds Safety Authority Act 2011",
      "url": "https://openlegislation.uk/sports-grounds-safety-authority-act-2011",
      "provisions": [
        "section/1",
        "section/2"
      ]
    }
  ],
  "changes_made_to": 0,
  "changes_made_to_url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/changes.json",
  "changes_made_by": 0,
  "changes_made_by_url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/changes/by-it.json",
  "instruments_made_under": 0,
  "instruments_made_under_url": "https://openlegislation.uk/gas-individual-standards-of-performance-regulations-northern-ireland-2014/instruments.json",
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/nisr/2014/60",
    "retrieved_at": "2026-10-29T01:07:53.859679+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}