Explanatory note

These Regulations prescribe the sum which a gas conveyor and gas supplier must pay to a customer by way of compensation for failure to meet specified standards of performance in respect of services to be provided by such a gas conveyor and gas supplier. The sum payable differs between domestic and non-domestic customers and between standards.

The Regulations come into operation on 1st April 2014.

Regulation 1 provides for the citation, and commencement of the Regulations, while regulation 2 provides for general interpretation.

Regulations 3 to 12 provide for minimum standards applicable to gas conveyors or gas suppliers with regard to meter disputes, meter mix-ups, pre-payment meters, appointments, supply restoration, re-instatement of customer’s premises, connections, notice of planned interruption, responding to complaints and charges and payments.

Regulation 13 sets out the arrangements for disputes under these Regulations and regulation 14 sets out the arrangements for payment under these Regulations, including arrangements for additional payment to the affected customer when a gas conveyor or supplier fails to make payment to a customer for the sum to which he is entitled.

Regulation 15 sets out the exemptions which are applicable to the standards (in addition to any specific exemption contained within the relevant regulation).

Regulation 16 sets out the requirements for regulation 3 for when a gas conveyor is informed after 4pm on a working day or at any time on any other day and regulation 17 sets out how customers are to be informed of their rights under these Regulations.

Schedule 1 sets out the prescribed periods and prescribed sums applicable to all gas conveyors and gas suppliers, along with a definition of working hours, while Schedule 2 sets out the practice and procedure for determination of disputes.