# The Gas (Standards of Performance) Regulations 2002, Note: Explanatory note


(This note is not part of the Regulations)
These Regulations prescribe the sum which a gas supplier must pay to a domestic customer by way of compensation for failure to meet specified standard’s of performance in respect of specified services to be provided by such gas suppliers.
The Regulations come into force on 1st April 2002. Regulation l provides for the citation and commencement of the Regulations, and regulation 2 provides for the general interpretation and incorporates the Schedule which sets out the period within which a standard is to be performed and the amount of compensation payable where it is not performed.
Regulation 3 provides that where the supplier is notified that a meter may be operating outside the permitted margin of error, he must pay the prescribed compensation (where an inspection is needed) if no appointment is made within the prescribed period or any appointment is not kept, or (where no inspection is necessary) if he does not respond within the prescribed period.
Regulation 4 provides that where the supplier is notified that a pre-payment meter is not operating in its designed manner, he must pay the prescribed compensation if he fails within the prescribed period to visit the premises to repair or replace the meter.
Regulation 5 provides that where a supplier agrees or notifies his intent to make a visit for specified purposes on a particular day, he must pay the prescribed compensation if he does not make the visit on that day.
Regulation 6 provides that disputes arising under these Regulations may be referred to the Authority or to a person prescribed by the Authority.
Regulation 7 provides that where a payment is due under any regulation, a supplier must pay the prescribed compensation if the customer is not advised of the liability of the supplier to make the payment within the prescribed period.
Regulation 8 sets out the exemptions which are (with some exceptions) applicable to each standard (in addition to any specific exemption contained in the relevant regulation) and regulation 9 provides for the timing of notifications under regulation 3.
Regulation 10 provides for information to be given by gas suppliers to domestic customers and others in relation to the rights prescribed by these Regulations.
Regulation 11 provides for information to be given by gas suppliers to domestic customers and others in relation to the overall standards of performance determined by the Authority under section 33B of the Act.

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Source: https://www.legislation.gov.uk/uksi/2002/475/note (the official version)
Page: https://openlegislation.uk/gas-standards-of-performance-regulations-2002/note
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.