{
  "url": "https://openlegislation.uk/gas-standards-of-performance-regulations-2005/regulation-10",
  "json_url": "https://openlegislation.uk/gas-standards-of-performance-regulations-2005/regulation-10.json",
  "legislation": "uksi/2005/1135",
  "legislation_title": "The Gas (Standards of Performance) Regulations 2005",
  "legislation_url": "https://openlegislation.uk/gas-standards-of-performance-regulations-2005",
  "path": "regulation/10",
  "kind": "regulation",
  "number": "10",
  "heading": "Connections",
  "text": "(1) This regulation applies where–\n(a) in respect of paragraphs 3(a) and (b), a relevant gas transporter receives a request for a quotation for obtaining a new connection , altering an existing connection , arranging a diversion or carrying out a disconnection from a customer; or\n(b) in respect of paragraph (3A), a customer challenges a quotation with regards to the provision of a connection or alteration of an existing connection under the relevant gas transporter’s published accuracy scheme; or\n(c) in respect of paragraph (3)(c) a relevant gas transporter receives a land enquiry from a customer; or\n(d) in respect of paragraphs (3)(d) and (e) a relevant gas transporter receives acceptance of a quotation (including a self-quote) for the provision of a new connection or alteration of an existing connection from a customer\nin each case in respect of gas conveyed to premises at a pressure of less than 7 bar gauge and excluding domestic developments, non domestic developments, complex connections and excluded connections.\n(2) For the purposes of paragraph (1) where the relevant gas transporter receives a request for a quotation, a land enquiry or the acceptance of a quotation after 5pm on a working day or at any time on any other day, the request for a quotation, land enquiry or acceptance of the quotation shall be deemed to have been received on the next following working day.\n(3) Where this regulation applies and the relevant gas transporter fails—\n(a) within the prescribed period from the applicable date to issue to a customer a standard quotation for—\n(i) a new connection up to and including 275kWh per hour;\n(ii) an alteration of an existing connection up to and including 275kWh per hour; or\n(iii) a disconnection where the pressure is less than 2 bar gauge;\n(b) within the prescribed period from the applicable date to issue to a customer a non-standard quotation for—\n(i) a new connection up to and including 275kWh per hour;\n(ii) an alteration of an existing connection up to and including 275kWh per hour;\n(iii) a disconnection where the pressure is less than 2 bar gauge;\n(iv) a new connection greater than 275kWh per hour;\n(v) an alteration of an existing connection greater than 275kWh per hour;\n(vi) a diversion; or\n(vii) a disconnection where the pressure is greater than or equal to 2 bar gauge;\n(c) within the prescribed period from the applicable date to respond to a land enquiry in respect of—\n(i) a new connection up to and including 275kWh per hour;\n(ii) an alteration of an existing connection up to and including 275kWh per hour;\n(iii) a disconnection where the pressure is less than 2 bar gauge;\n(iv) a new connection greater than 275kWh per hour;\n(v) an alteration of an existing connection greater than 275kWh per hour; or\n(vi) a disconnection where the pressure is greater than or equal to 2 bar gauge;\n(d) within the prescribed period from the applicable date to offer a date for commencement of work on the connection and substantial completion on specified days in respect of—\n(i) a new connection up to and including 275kWh per hour;\n(ii) an alteration of an existing connection up to and including 275kWh per hour;\n(iii) a new connection greater than 275kWh per hour; or\n(iv) an alteration of an existing connection greater than 275kWh per hour; or\n(e) substantially to complete a connection on the date agreed with the customer in respect of a connection with a quoted cost to the customer of—\n(i) up to and including £1,000;\n(ii) over £1,000 but not exceeding £4,000;\n(iii) over £4,000 but not exceeding £20,000;\n(iv) over £20,000 but not exceeding £50,000; or\n(v) over £50,000 but not exceeding £100,000,\nthe relevant gas transporter must, except in the circumstances described in paragraph (6), pay to the customer the prescribed sum in respect of each initial failure and for each additional working day during which the failure continues (including the day on which the appropriate action is taken to meet the requirements of the relevant sub-paragraphs).\n(3A) Where this regulation applies and the relevant gas transporter fails to provide the customer with an accurate quotation with regards to the provision of a new connection or alteration of an existing connection, the relevant gas transporter must, except in the circumstances described in paragraph (6), refund the customer any overcharge that has been paid.\n(4) In the event that the customer challenges a quotation with regards to the provision of a connection or alteration of an existing connection provided by the relevant gas transporter in accordance with any published accuracy scheme and such quotation is found not to be accurate, the quotation will be deemed invalid and the provisions of paragraph 3(a) and 3(b) shall apply until the relevant gas transporter issues a revised quotation to the customer.\n(5) Notwithstanding paragraph (4), the relevant transporter shall refund to the customer any overcharge.\n(6) The circumstances described in this paragraph are—\n(a) each of the circumstances described in regulation 13 provided that in relation to paragraph (6) of that regulation, the relevant gas transporter gave the customer not less than one working day’s prior warning (whether or not in writing) that he would be unable to keep the timed appointment or the circumstances referred to in that paragraph occurred at a time when it was not reasonably practicable to give such a warning;\n(b) that the making of an additional payment of the prescribed sum in respect of the continuation of any one breach under paragraph (3)(a) or any of paragraphs (3)(b)(i) to (iii) would cause the aggregate of payments of the prescribed sum to the customer in respect of that breach to exceed the lesser of the prescribed cap or the quotation sum;\n(ba) that the making of an additional payment of the prescribed sum in respect of the continuation of any one breach under any of paragraphs (3)(b)(iv) to (vii) would cause the aggregate of payments of the prescribed sum to the customer in respect of that breach to exceed the lesser of the prescribed cap or the quotation sum;\n(c) that the making of an additional payment of the prescribed sum in respect of the continuation of any one breach under any of paragraphs (3)(c)(i) to (iii) would cause the aggregate of payments of the prescribed sum to the customer in respect of that breach to exceed the prescribed cap;\n(ca) that the making of an additional payment of the prescribed sum in respect of the continuation of any one breach under any of paragraphs (3)(c)(iv) to (vi) would cause the aggregate of payments of the prescribed sum to the customer in respect of that breach to exceed the prescribed cap;\n(d) that the making of an additional payment of the prescribed sum in respect of a continuation of any one breach under paragraph (3)(d)(i) or (ii) would cause the aggregate of payments of the prescribed sum to the customer in respect of that breach to exceed the lesser of the prescribed cap or the quotation sum;\n(da) that the making of an additional payment of the prescribed sum in respect of a continuation of any one breach under paragraph (3)(d)(iii) or (iv) would cause the aggregate of payments of the prescribed sum to the customer in respect of that breach to exceed the lesser of the prescribed cap or the quotation sum;\n(e) that the making of an additional payment of the prescribed sum in respect of a continuation of any one breach under paragraph (3)(e)(i) would cause the aggregate of payments of the prescribed sum to the customer in respect of that breach to exceed the lesser of the prescribed cap or the contract sum;\n(f) that the making of an additional payment of the prescribed sum in respect of a continuation of any one breach under paragraph (3)(e)(ii) or (iii) would cause the aggregate of payments of the prescribed sum to the customer in respect of that breach to exceed 50% of the contract sum;\n(g) that the making of an additional payment of the prescribed sum in respect of a continuation of any one breach under paragraph 3(e)(iv) would cause the aggregate of payments of the prescribed sum to the customer in respect of that breach to exceed the prescribed cap;\n(h) that the making of an additional payment of the prescribed sum in respect of a continuation of any one breach under paragraph 3(e)(v) would cause the aggregate of payments of the prescribed sum to the customer in respect of that breach to exceed the prescribed cap;\n(i) that the relevant gas transporter is unable to provide an accurate quotation within the relevant time scales since the quotation will include costs that can only be negotiated with and paid to a third party;\n(j) that consents are required from third parties and such consents cannot by reasonable endeavours be obtained;\n(k) in respect of a standard or non-standard quotation made without a site visit, that an assumption made by the relevant gas transporter in providing the quotation is incorrect because information provided by the customer was either incomplete or incorrect;\n(l) that any visit is made wholly or mainly in connection with disconnecting the premises in exercise of the power contained in paragraph 7 of Schedule 2B to the Act;\n(m) where the service relates to the provision of metering services as defined in the licence of the gas transporter issued under section 7 of the Act; or\n(n) in respect of regulation 10(1) (a), (b) and (c) the gas transporter considers that a request or requests received from the customer or a person acting with apparent authority for one or more customers were frivolous or vexatious.\n(7) In this regulation—\n(a) “specified day” means a day within a reasonable period from the applicable date;\n(b) “quotation sum” means the price originally quoted for the connection , alteration, diversion or disconnection; and\n(c) “contract sum” means the accurate quotation for the connection or alteration.",
  "extent": "E+W+S",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Word in reg. 10(1)(a) substituted (1.4.2021) by The Gas (Standards of Performance) (Amendment) Regulations 2021 (S.I. 2021/257), regs. 1(1), 6(2)(a)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Words in reg. 10(1)(a) inserted (1.4.2021) by The Gas (Standards of Performance) (Amendment) Regulations 2021 (S.I. 2021/257), regs. 1(1), 6(2)(b)"
    },
    {
      "type": "F",
      "label": "F3",
      "text": "Words in reg. 10(1)(b) substituted (1.4.2021) by The Gas (Standards of Performance) (Amendment) Regulations 2021 (S.I. 2021/257), regs. 1(1), 6(3)(a)"
    },
    {
      "type": "F",
      "label": "F4",
      "text": "Words in reg. 10(1)(b) inserted (1.4.2021) by The Gas (Standards of Performance) (Amendment) Regulations 2021 (S.I. 2021/257), regs. 1(1), 6(3)(b)"
    },
    {
      "type": "F",
      "label": "F5",
      "text": "Words in reg. 10(1)(c) substituted (1.4.2021) by The Gas (Standards of Performance) (Amendment) Regulations 2021 (S.I. 2021/257), regs. 1(1), 6(4)"
    },
    {
      "type": "F",
      "label": "F6",
      "text": "Reg. 10(1)(d) substituted (1.4.2008) by The Gas (Standards of Performance) (Amendment) Regulations 2008 (S.I. 2008/696), regs. 1(1), 6(2)(a)"
    },
    {
      "type": "F",
      "label": "F7",
      "text": "Words in reg. 10(1)(d) substituted (1.4.2021) by The Gas (Standards of Performance) (Amendment) Regulations 2021 (S.I. 2021/257), regs. 1(1), 6(5)"
    },
    {
      "type": "F",
      "label": "F8",
      "text": "Reg. 10(1) full stop inserted (1.4.2008) by The Gas (Standards of Performance) (Amendment) Regulations 2008 (S.I. 2008/696), regs. 1(1), 6(2)(b)"
    },
    {
      "type": "F",
      "label": "F9",
      "text": "Reg. 10(3)(3A) substituted for reg. 310(3) reg. 10(3) (1.4.2021) by The Gas (Standards of Performance) (Amendment) Regulations 2021 (S.I. 2021/257), regs. 1(1), 6(6)"
    },
    {
      "type": "F",
      "label": "F10",
      "text": "Words in reg. 10(4) inserted (1.4.2021) by The Gas (Standards of Performance) (Amendment) Regulations 2021 (S.I. 2021/257), regs. 1(1), 6(7)"
    },
    {
      "type": "F",
      "label": "F11",
      "text": "Reg. 10(6)(b)-(h) substituted (1.4.2021) by The Gas (Standards of Performance) (Amendment) Regulations 2021 (S.I. 2021/257), regs. 1(1), 6(8)"
    },
    {
      "type": "F",
      "label": "F12",
      "text": "Words in reg. 10(7)(b) inserted (1.4.2021) by The Gas (Standards of Performance) (Amendment) Regulations 2021 (S.I. 2021/257), regs. 1(1), 6(9)"
    },
    {
      "type": "F",
      "label": "F13",
      "text": "Words in reg. 10(7)(c) inserted (1.4.2021) by The Gas (Standards of Performance) (Amendment) Regulations 2021 (S.I. 2021/257), regs. 1(1), 6(10)"
    },
    {
      "type": "I",
      "label": "I1",
      "text": "Reg. 10 in force at 1.5.2005, see reg. 1(1) (as amended by S.I. 2005/1136, reg. 2)"
    },
    {
      "type": "footnote",
      "label": "f1",
      "text": "1986 c. 44: section 7(1)(a) and (2) were amended and former paragraphs 7(3)(a) and (b) of Schedule 2B were substituted by paragraphs 7(3)(a) and (b) under section 84(3) of the Utilities Act 2000 (c. 27)."
    },
    {
      "type": "footnote",
      "label": "f2",
      "text": "1986 c. 44: section 7 was substituted by section 5 of the Gas Act 1995 (c. 45)."
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2005/1135/regulation/10",
    "retrieved_at": "2026-10-29T04:59:29.235688+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}