# The Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) Regulations 2012, Regulation 52: No sanctions without receipt of complaints or information

Extent: E+W+S

(1) Subject to paragraph (4), the Secretary of State must not impose a sanction under this Part unless—
(a) an eligible complaint is referred to the Secretary of State in accordance with regulation 59;
(b) a complaint is made to the Secretary of State under regulation 60 or 60A; or
(c) information is received by the Secretary of State from—
(i) a person specified in paragraph (3); or
(ii) an authorised person,
in respect of a matter described in paragraph (2).
(2) A matter referred to in paragraph (1) is any of the following—
(a) an improver has breached the consent provision;
(b) a notifier has breached the disclosure and acknowledgment provisions;
(c) an authorised person has breached the relevant requirements;
(d) a relevant person has failed to take a consumer credit modifying step.
(3) The persons specified for the purpose of paragraph (1)(c) are—
(a) the Financial Conduct Authority;
(b) the ombudsman;
(c) the green deal accreditation body;
(d) a local weights and measures authority.
(e) the Competition and Markets Authority.
(4) Paragraph (1) does not apply where the Secretary of State is satisfied that an authorised person has breached a requirement to provide information to the Secretary of State under regulation 86.

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Source: https://www.legislation.gov.uk/uksi/2012/2079/regulation/52 (the official version)
Page: https://openlegislation.uk/green-deal-framework-disclosure-acknowledgment-redress-etc-regulations-2012/regulation-52
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.