# The Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) Regulations 2012, Regulation 59: Referral of eligible complaints to the Secretary of State

Extent: E+W+S

(1) An eligible complaint (except one to which paragraph (2) or (3) applies) may only be referred to the Secretary of State by an ombudsman and where—
(a) the complaint has been referred to and considered by the ombudsman in accordance with that ombudsman’s scheme; and
(b) either—
(i) the complaint has not been resolved to the satisfaction of the complainant; or
(ii) having considered the complaint, the ombudsman considers that it may be appropriate to impose cancellation, reduction, withdrawal or suspension.
(2) An eligible complaint in respect of the disclosure and acknowledgment provisions may only be referred to the Secretary of State by a green deal provider or a recipient.
(3) An eligible complaint in respect of a breach of the relevant requirements by a green deal assessor may only be referred to the Secretary of State by the complainant where the complaint—
(a) has been referred to and considered by the certification body on whose membership list the assessor is included; and
(b) has not been resolved to the satisfaction of the complainant.

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Source: https://www.legislation.gov.uk/uksi/2012/2079/regulation/59 (the official version)
Page: https://openlegislation.uk/green-deal-framework-disclosure-acknowledgment-redress-etc-regulations-2012/regulation-59
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.