# The Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) Regulations 2012, Paragraph 1


The information to be included in a report provided under regulation 24(1)(d)(iii) is—
(a) the number of—
(i) green deal plans that the green deal provider has entered into during the previous month;
(ii) energy plans that the green deal provider has entered into during the previous month;
(iii) customer complaints received during the previous month and the issues that these complaints related to;
(iv) unresolved customer complaints at the end of the previous month;
(v) customer complaints that were resolved during the previous month with details of how they were resolved and the period for which those complaints remained unresolved;
(b) in relation to any customer complaint which has been unresolved for a period of 8 weeks or more, the steps being taken to resolve it;
(c) in relation to energy plans and green deal plans made by the provider during the previous month, how many qualifying assessments were carried out by green deal assessors who were not—
(i) employed by; or
(ii) acting on behalf of,
the green deal provider;
(d) in relation to improvements installed during the previous month under energy plans or green deal plans made by the green deal provider, whether the installers of those improvements were employed or sub-contracted by the green deal provider;
(e) the total amount of green deal instalments that the green deal provider expects to be paid over the lifetime of the green deal plans it has entered into in the previous month;
(f) the sum of green deal instalments received and any amounts repaid early under green deal plans in the previous month;
(g) the total number of green deal plans cancelled in the previous month;
(h) the sum of outstanding green deal instalments that would have been payable under the green deal plans cancelled in the previous month;
(i) the number and type of improvements installed under energy plans and green deal plans in the previous month; and
(j) the identification numbers of the green deal installers who installed the improvements reported under sub-paragraph (i).

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Source: https://www.legislation.gov.uk/uksi/2012/2079/schedule/2/paragraph/1 (the official version)
Page: https://openlegislation.uk/green-deal-framework-disclosure-acknowledgment-redress-etc-regulations-2012/schedule-2/paragraph-1
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.