{
  "url": "https://openlegislation.uk/green-deal-framework-disclosure-acknowledgment-redress-etc-regulations-2012/schedule-2/paragraph-3",
  "json_url": "https://openlegislation.uk/green-deal-framework-disclosure-acknowledgment-redress-etc-regulations-2012/schedule-2/paragraph-3.json",
  "legislation": "uksi/2012/2079",
  "legislation_title": "The Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) Regulations 2012",
  "legislation_url": "https://openlegislation.uk/green-deal-framework-disclosure-acknowledgment-redress-etc-regulations-2012",
  "path": "schedule/2/paragraph/3",
  "kind": "paragraph",
  "number": "3",
  "heading": null,
  "text": "In this Schedule—\n(a) “customer complaint” is a complaint made by an improver or a bill payer in relation to an energy plan or a green deal plan;\n(b) “green deal plans cancelled” means green deal plans cancelled by the green deal provider due to non-payment of green deal instalments;\n(c) “green deal operations” means marketing and other activities related to the establishment of green deal plans or energy plans, including arrangements with other green deal participants;\n(d) “partnership arrangement” is an arrangement in which organisations agree to work together in relation to—\n(i) green deal plans;\n(ii) energy plans; or\n(iii) proposed green deal plans or energy plans,\nbut does not include an arrangement with another green deal participant, a supplier of energy efficiency improvements or materials or products for such improvements or a person engaged as an adviser to the green deal provider.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Sch. 2 substituted (28.1.2013) by The Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) (Amendment) Regulations 2013 (S.I. 2013/139), regs. 1, 19"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2012/2079/schedule/2/paragraph/3",
    "retrieved_at": "2026-10-29T01:22:30.537057+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}