# The Green Deal Framework (Disclosure, Acknowledgment, Redress etc.) Regulations 2012, Paragraph 3


In this Schedule—
(a) “customer complaint” is a complaint made by an improver or a bill payer in relation to an energy plan or a green deal plan;
(b) “green deal plans cancelled” means green deal plans cancelled by the green deal provider due to non-payment of green deal instalments;
(c) “green deal operations” means marketing and other activities related to the establishment of green deal plans or energy plans, including arrangements with other green deal participants;
(d) “partnership arrangement” is an arrangement in which organisations agree to work together in relation to—
(i) green deal plans;
(ii) energy plans; or
(iii) proposed green deal plans or energy plans,
but does not include an arrangement with another green deal participant, a supplier of energy efficiency improvements or materials or products for such improvements or a person engaged as an adviser to the green deal provider.

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Source: https://www.legislation.gov.uk/uksi/2012/2079/schedule/2/paragraph/3 (the official version)
Page: https://openlegislation.uk/green-deal-framework-disclosure-acknowledgment-redress-etc-regulations-2012/schedule-2/paragraph-3
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.