# Higher Education Act 2004, Paragraph 5


(1) Condition D is that the scheme requires a reviewer—
(a) to make a decision as to the extent to which a qualifying complaint is justified; and
(b) to make that decision as soon as reasonably practicable.
(2) A scheme does not fail to meet condition D only because it contains provision that a reviewer may dismiss a qualifying complaint without consideration of the merits if the reviewer considers the complaint to be frivolous or vexatious.

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Source: https://www.legislation.gov.uk/ukpga/2004/8/schedule/2/paragraph/5 (the official version)
Page: https://openlegislation.uk/higher-education-act-2004/schedule-2/paragraph-5
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.