Regulation 6 Types of assistance to be provided by local authorities

providing a personal interview at such time and place, and with a local authority officer of such sex, as the applicant may reasonably request;

providing an interpreter or an independent personal representative for an applicant at any interview if a request is made by the applicant to that effect;

providing a written record of any interview held under this regulation in an appropriate form for the applicant including braille, translation or large print;

providing for a follow up interview to review progress;

arranging and facilitating interviews and appointments with other independent providers of housing financial or legal services; and

providing access to mediation services for family and neighbour disputes and harassment.