Regulation 4 Procedure for exercising the right to a loan

A demand for service charges in respect of repairs shall inform the tenant whether, in the landlord’s opinion, the tenant is entitled to a loan under regulation 2 and, if he is, what he must do to claim it.

Any claim by the tenant to the right to a loan under regulation 2 shall be made by notifying the lender in writing to that effect within the period of six weeks beginning on the date the demand for service charges in respect of repairs to which the claim relates was given.

On the right being claimed the lender shall inform the tenant of the terms of the loan and of the period within which the tenant may accept the offer.

The tenant may accept the offer by notifying the lender in writing to that effect within the period of four weeks beginning on the date on which the lender informed the tenant as mentioned in paragraph (3).