# The Housing Support Services Regulations (Northern Ireland) 2003, Regulation 2: Housing support services


The following services are housing support services for the purposes of Article 4 of the Order –
(a) provision of general counselling and support including befriending, encouraging social intercourse, advising on food preparation, reminding and non-specialist counselling where this does not conflict with similar services provided as personal care;
(b) assistance with the security of the dwelling required because of the needs of the service user;
(c) assistance with the maintenance of the safety of the dwelling;
(d) assistance and supervision on the use of domestic equipment and appliances;
(e) assistance with arranging minor repairs to and servicing of domestic equipment and appliances;
(f) provision of life skills training in maintaining the dwelling and curtilage in appropriate condition;
(g) assistance in how to engage with individuals, professionals and other bodies with an interest in the welfare of the service user;
(h) assistance on access to the provision of equipment and adaptations to cope with disability;
(i) advice or assistance in personal budgeting and debt counselling;
(j) advice or assistance in dealing with relationships or disputes with neighbours;
(k) advice or assistance in dealing with claims to social security benefits and other official correspondence relevant to sustaining occupancy of the dwelling;
(l) advice or assistance with resettlement of the service user;
(m) advice or assistance to enable a service user to move on to accomodation where less or more intense support is required;
(n) advice or assistance with shopping and errands where this does not conflict with similar services provided as personal care;
(o) maintenance of emergency alarm or call systems;
(p) responding to emergency alarm calls, where such calls relate to any housing support service, in accommodation designed or adapted for and occupied by elderly, sick or disabled people;
(q) controlling access to individual resident’s rooms;
(r) cleaning of resident’s own rooms and windows;
(s) providing for the costs of resettlement services;
(t) encouraging social intercourse and welfare checks for residents of accommodation supported by either a resident warden or a non-resident warden with a system for calling that warden where this does not overlap with similar services provided as personal care or personal support;
(u) arranging social events for residents of accommodation supported by either a resident warden or a non-resident warden with a system for calling that warden.

---
Source: https://www.legislation.gov.uk/nisr/2003/172/regulation/2 (the official version)
Page: https://openlegislation.uk/housing-support-services-regulations-northern-ireland-2003/regulation-2
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.