{
  "url": "https://openlegislation.uk/inspire-regulations-2009/regulation-13",
  "json_url": "https://openlegislation.uk/inspire-regulations-2009/regulation-13.json",
  "legislation": "uksi/2009/3157",
  "legislation_title": "The INSPIRE Regulations 2009",
  "legislation_url": "https://openlegislation.uk/inspire-regulations-2009",
  "path": "regulation/13",
  "kind": "regulation",
  "number": "13",
  "heading": "Internal complaints procedure",
  "text": "(1) A public authority or a third party must establish an internal complaints procedure for dealing with a complaint relating to the performance of its functions under these Regulations.\n(2) A complaint relating to the performance by a public authority or a third party of its functions under these Regulations—\n(a) must be pursued according to the complaints procedure established by that authority or third party under paragraph (1); and\n(b) must be made in writing.\n(3) A public authority or a third party must determine a complaint within a reasonable time, and must notify the complainant of its determination without delay.\n(4) Notification under paragraph (3) must be in writing and give reasons for the determination.",
  "extent": "E+W+S+NI",
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2009/3157/regulation/13",
    "retrieved_at": "2026-10-29T03:00:03.026324+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}