# The INSPIRE Regulations 2009, Regulation 13: Internal complaints procedure

Extent: E+W+S+NI

(1) A public authority or a third party must establish an internal complaints procedure for dealing with a complaint relating to the performance of its functions under these Regulations.
(2) A complaint relating to the performance by a public authority or a third party of its functions under these Regulations—
(a) must be pursued according to the complaints procedure established by that authority or third party under paragraph (1); and
(b) must be made in writing.
(3) A public authority or a third party must determine a complaint within a reasonable time, and must notify the complainant of its determination without delay.
(4) Notification under paragraph (3) must be in writing and give reasons for the determination.

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Source: https://www.legislation.gov.uk/uksi/2009/3157/regulation/13 (the official version)
Page: https://openlegislation.uk/inspire-regulations-2009/regulation-13
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.