# The INSPIRE (Scotland) Regulations 2009, Regulation 14: Internal complaints procedure


(1) A Scottish public authority or a third party must establish an internal complaints procedure for dealing with a complaint relating to the performance of its functions under these Regulations.
(2) A complaint relating to the performance by a Scottish public authority or a third party of its functions under these Regulations—
(a) must be pursued according to the complaints procedure established by that authority or third party under paragraph (1); and
(b) must be made in writing.
(3) A Scottish public authority or a third party must determine a complaint within a reasonable time, and must notify the complainant of its determination without delay.
(4) Notification under paragraph (3) must be in writing and give reasons for the determination.

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Source: https://www.legislation.gov.uk/ssi/2009/440/regulation/14 (the official version)
Page: https://openlegislation.uk/inspire-scotland-regulations-2009/regulation-14
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.