{
  "url": "https://openlegislation.uk/legal-profession-and-legal-aid-scotland-act-2007/section-40",
  "json_url": "https://openlegislation.uk/legal-profession-and-legal-aid-scotland-act-2007/section-40.json",
  "legislation": "asp/2007/5",
  "legislation_title": "Legal Profession and Legal Aid (Scotland) Act 2007",
  "legislation_url": "https://openlegislation.uk/legal-profession-and-legal-aid-scotland-act-2007",
  "path": "section/40",
  "kind": "section",
  "number": "40",
  "heading": "How practitioners deal with complaints: best practice notes",
  "text": "The Commission may issue guidance to the relevant professional organisations or to practitioners as respects how practitioners deal with complaints made to them about—\n(a) their professional conduct or the professional services provided by them;\n(b) the professional conduct of, or professional services provided by, any of their employees who are practitioners,\nand any such guidance may recommend or include recommendations as respects standards for systems by practitioners for dealing with such complaints.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [
    {
      "type": "s. 40 renumbered as s. 40(1)",
      "affecting": "asp/2025/8",
      "affecting_title": "Regulation of Legal Services (Scotland) Act 2025"
    },
    {
      "type": "words substituted",
      "affecting": "asp/2025/8",
      "affecting_title": "Regulation of Legal Services (Scotland) Act 2025"
    },
    {
      "type": "inserted",
      "affecting": "asp/2025/8",
      "affecting_title": "Regulation of Legal Services (Scotland) Act 2025"
    }
  ],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/asp/2007/5/section/40",
    "retrieved_at": "2026-10-29T20:16:01.165335+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}