# The Local Authority Adoption Service (England) Regulations 2003, Regulation 17: Complaints


Each local authority shall—
(a) ensure that a written record is made of any complaint, including details of the investigation made, the outcome and any action taken in consequence, and for that record to be retained for at least 3 years from the date that it is made; and
(b) supply to the Commission at its request a statement containing a summary of any complaints made in respect of the adoption service during the preceding 12 months and any action taken in consequence.

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Source: https://www.legislation.gov.uk/uksi/2003/370/regulation/17 (the official version)
Page: https://openlegislation.uk/local-authority-adoption-service-england-regulations-2003/regulation-17
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.