# The Local Authority Adoption Service (Wales) Regulations 2005, Regulation 18: Complaints


Each local authority must—
(a) ensure that a written record is made of any complaint, including details of the investigation made, the outcome and any action taken in consequence, and that the record is retained for at least 3 years from the date it is made; and
(b) supply to the National Assembly at its request a statement containing a summary of any complaints made in respect of their adoption service during the preceding 12 months and the action (if any) taken as a result of the outcome of the investigation.

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Source: https://www.legislation.gov.uk/wsi/2005/3115/regulation/18 (the official version)
Page: https://openlegislation.uk/local-authority-adoption-service-wales-regulations-2005/regulation-18
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.