Regulation 10 Requirements to provide the service in accordance with policies and procedures

(1)

The service provider must ensure that the following policies and procedures are in place for the service—

(a)

safeguarding (see regulation 19);

(b)

supporting and developing staff (see regulation 23);

(c)

staff discipline (see regulation 25);

(d)

complaints (see regulation 31);

(e)

whistleblowing (see regulation 32).

(2)

The service provider must also have such other policies and procedures in place as are reasonably necessary to support the aims and objectives of the service set out in the statement of purpose.

(3)

The service provider must ensure that the content of the policies and procedures which are required to be in place by virtue of paragraphs (1) and (2) is—

(a)

appropriate to the needs of individuals for whom support is provided,

(b)

consistent with the statement of purpose, and

(c)

kept up to date.

(4)

The service provider must ensure that the service is provided in accordance with those policies and procedures.