# The Local Authority Social Services Complaints (England) Regulations 2006, Regulation 3: Duty to deal with complaints


(1) Subject to regulations 5, 6, 15, 20 and 21 a complaint shall be handled in accordance with these Regulations where it is about the discharge of, or the failure to discharge, a relevant function and it is made—
(a) on or after 1st September 2006;
(b) by a person described in regulation 4; and
(c) to an officer of the local authority in respect of which the complaint is made who discharges relevant functions on behalf of that authority.
(2) The reference in paragraph (1) to a complaint about the discharge of, or the failure to discharge, a relevant function includes a complaint which relates to both of the following—
(a) a person with whom the local authority has made arrangements for the discharge of a relevant function; and
(b) matters covered by those arrangements.

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Source: https://www.legislation.gov.uk/uksi/2006/1681/regulation/3 (the official version)
Page: https://openlegislation.uk/local-authority-social-services-complaints-england-regulations-2006/regulation-3
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.