{
  "url": "https://openlegislation.uk/local-authority-social-services-complaints-england-regulations-2006/regulation-7",
  "json_url": "https://openlegislation.uk/local-authority-social-services-complaints-england-regulations-2006/regulation-7.json",
  "legislation": "uksi/2006/1681",
  "legislation_title": "The Local Authority Social Services Complaints (England) Regulations 2006",
  "legislation_url": "https://openlegislation.uk/local-authority-social-services-complaints-england-regulations-2006",
  "path": "regulation/7",
  "kind": "regulation",
  "number": "7",
  "heading": "Local resolution",
  "text": "(1) Subject to paragraph (2) and to regulation 5, where a complaint falls to be handled under these Regulations, the local authority must within 20 working days from the date of receipt of the complaint or, where that is not possible, as soon as reasonably practicable—\n(a) take all reasonable steps to resolve the complaint informally;\n(b) notify the complainant of—\n(i) the extent to which it considers the complaint to be well-founded,\n(ii) its reasons for reaching that view, and\n(iii) his rights under regulation 8;\n(c) where it considers the complaint to be to any extent well-founded, provide to the complainant an explanation of what action, if any, it proposes to take in consequence of that fact.\n(2) A local authority must not, or must cease to, take any steps under this regulation once they commence investigation under regulation 9.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2006/1681/regulation/7",
    "retrieved_at": "2026-10-29T04:26:53.165751+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}