# The Local Authority Social Services Complaints (England) Regulations 2006, Regulation 9: Investigation


(1) Where a request is received under regulation 8, the local authority must—
(a) as soon as reasonably practicable—
(i) record the complaint in writing,
(ii) invite the complainant’s comments on it, and
(iii) amend it as it considers necessary in the light of any comments made by the complainant;
(b) investigate the complaint; and
(c) keep the complainant informed, insofar as is reasonably practicable, as to the progress of its investigation.
(2) Paragraph (1)(a) does not apply where the complaint has been made in writing and the local authority is satisfied that it gives a clear account of the complaint in question.

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Source: https://www.legislation.gov.uk/uksi/2006/1681/regulation/9 (the official version)
Page: https://openlegislation.uk/local-authority-social-services-complaints-england-regulations-2006/regulation-9
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.