# The Local Government (Best Value) Performance Indicators and Performance Standards (England) Order 2005, Schedule 7: Performance indicators for housing benefit and council tax benefit


Indicator number
Description of Indicator
1
Of every thousand housing benefit and council tax cases administered by the authority in a financial year, the number of—
(a) claimants visited by a representative of the authority for the purpose of preventing fraud and error;
(b) fraud investigators working for the authority;
(c) fraud investigations undertaken by the authority;
(d) convictions from prosecutions of cases involving council tax benefit or housing benefit fraud;
(e) persons who were given either an administrative fine or a formal caution for council tax or housing benefit related offences.
2
The average time for processing a new claim for housing benefit or council tax benefit.
3
The average time for processing a notification of a change in circumstance in respect of a person claiming council tax benefit or housing benefit.
4
The percentage of cases for which the calculation of the amount of benefit due was correct on the basis of the information available at the time the calculation was made.
5
(a) The percentage of all housing benefit overpayments identified during the financial year which were recovered in the current financial year;
(b) Of the housing benefit overpayments identified in the financial year plus the existing housing benefit overpayment debt –
(i) the percentage recovered during the financial year;
(ii) the percentage written off as unrecoverable.

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Source: https://www.legislation.gov.uk/uksi/2005/598/schedule/7 (the official version)
Page: https://openlegislation.uk/local-government-best-value-performance-indicators-and-performance-standards-england-order-2005/schedule-7
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.